Shipping & Return Policy

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SHIPPING

Estimated Fulfillment + Estimated Shipping = Estimated Delivery Time

Our average order fulfillment takes 1–3 business days. Average shipping time in the US ranges from 3-5 business days, while international orders can take up to 10 days or more to ship.

Customers in the USA can expect their order to arrive the fastest, between 3-8 business days. International customers should expect their order within 7-15 days.

Estimated Delivery Times are not a guarantee. Please contact us directly if your order hasn’t arrived more than 3 days after your Estimated Delivery Time.

Bands Laces ships globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea 

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):

• Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, Yemen

Order Tracking - Once your order is ready, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location.

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RETURNS 

Due to the nature of our product, we are unable to offer returns unless your item is damaged or defective upon arrival. Claims for damaged or defective items must be submitted no later than 15 days from when your order was received.

If your item arrives damaged or defective, please fill out the return request form below and a member of our team will be in touch within 24 hours to help you with your claim.

If your refund is approved, we can replace your item, or you will be refunded the full amount of your refunded item to your credit card or original method of payment within 3-10 business days depending on bank transaction times.

LATE OR MISSING REFUNDS

If you haven’t received you refund yet, please be patient. Wait 3 days, and if you still have not received your refund back to your original method of purchase, please feel free to contact us.

There is often processing time before a refund is posted. Please contact your bank to see the status of the refund before contacting us.

SALES ITEMS (IF APPLICABLE)

Items purchased from the SALES section of our website are final sale and will only be refunded or exchanged if the item arrives damaged or defective.

WRONG ADDRESS

 If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

UNCLAIMED SHIPMENTS

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.